Curious?◆We Have Got Answers

• Are your products safe to use?

  Yes, all our products are made from body-safe materials that are rigorously tested for quality and safety. We prioritize your well-being, ensuring that each item is crafted with care, using sustainable, non-toxic ingredients.

• How is my privacy and confidentiality protected?

  We are committed to protect your privacy and confidentiality at every step. Your personal information is securely stored and only used for order processing. All orders are packaged discreetly with no identifying labels, ensuring your purchase arrives in a sleek, unmarked package.

• How can I contact support?

  You can reach us at support@selfserene.com via the contact form on our website.

• Do you offer inclusive products for all identities and relationships?

  Our products are designed for everyone, with no boundaries, labels, or judgment.

• How long does delivery usually take?

  We partner with Shiprocket to offer timely and secure delivery. Most orders are delivered within 2-8 business days, depending on your location. You will receive tracking details once your order is dispatched so that you can stay updated every step of the way.

• What payment methods do you accept?

  COD , Payments by Card, UPI, EMI, NP are available.

• Can I return a product?

  Returns are accepted only if the product is unused, unopened, and in its original packaging. The request must be submitted within 48 hours of delivery. Due to the intimate nature of our products, we follow a strict hygiene policy to ensure your safety and peace of mind.

• Do your products come with a warranty?

  Yes, every product includes a 100-day warranty from the purchase date. This covers any manufacturing defects or functional malfunctions